3,180 verified reviews at a 4.9 average. Moderate submissions, publish and reply within the 24-hour SLA.
All branches · rolling 12 months
4.9
out of 5.0
Based on 3,180 verified reviews
96% of guests would book again
Total reviews
3,180
Reviews this month
214
Average rating
4.9
Response rate
96%
Amara Osei
PublishedThe concierge was waiting at arrivals with the keys and a chilled cabin. Eight minutes from carousel to motorway. The EQS was immaculate — not a single smudge on the screens, and the rear massage seats were already configured the way I had them last time.
Daniel Whitfield
PublishedThird corporate booking this quarter and the billing has been flawless every time. What the quote said is exactly what hit the invoice — no mystery fuel surcharge, no cleaning fee surprises. The extended return by two hours was handled over chat in under a minute.
Thank you Daniel — we have flagged the Northbay account for automatic two-hour return flexibility on all future bookings. See you in Munich next month.
Priya Raghunathan
PendingGreat vehicle and the child seat was fitted before I arrived, which saved a lot of stress. Half a star off because the pickup bay at Dubai Marina was hard to find — the signage from the underground car park could be clearer.
Marcus Lindqvist
RepliedBooked the Cayenne for a four-day drive up the west coast. Air suspension made the gravel stretches painless and the handover paperwork took ninety seconds. This is the only rental service I no longer dread.
Delighted to hear it, Marcus. We have added the Cayenne to your saved preferences so it is the default on your next Stockholm booking.
Elena Novak
FlaggedVehicle was fine but I was charged a cleaning fee I did not agree to and the phone line kept dropping when I tried to dispute it. Still waiting on a response two weeks later.
Elena, we are sorry about this. The cleaning fee has been reversed in full and a NZ$50 credit applied to your account. A named agent, Rosa Iqbal, is now handling your case directly.
Tobias Ferreira
FlaggedReview contains a competitor promotion link and unverified claims about another customer. Held for moderation pending trust and safety review.
4-star review on RNT-48176 · replies publish immediately and cannot be deleted
“…the pickup bay at Dubai Marina was hard to find — the signage from the underground car park could be clearer.”
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