Help centre
Answers on documents, deposits, insurance and returns — written in plain language, updated weekly.
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8 articles across 6 topics, maintained by the team that runs the branches.
Booking questions
2 questions our support team answers most often.
01
Can I change or cancel my booking?
Free cancellation and unlimited changes up to 48 hours before pickup. Inside 48 hours a one-day rate applies. You can make changes yourself from My Bookings — no phone call needed.
02
What happens if I return the car late?
We include a 59-minute grace period. Beyond that, each additional hour is charged at one-sixth of the daily rate, capped at a single extra day. Let us know in advance and we will usually extend at the standard rate.
Rates and fees quoted here are indicative
Exact figures depend on the branch and vehicle category, and the number in your booking summary is
always the number on your invoice. Contact our team for exact figures.