Help centre
Answers on documents, deposits, insurance and returns — written in plain language, updated weekly.
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8 articles across 6 topics, maintained by the team that runs the branches.
Payments questions
2 questions our support team answers most often.
01
Is there a security deposit?
Yes. We place a temporary hold on your card at pickup — typically NZ$450 for standard vehicles and NZ$1,800 for our exotic range. The hold is released within 5 working days of return, provided the vehicle comes back undamaged and refuelled or recharged.
02
What is included in the daily rate?
Comprehensive insurance with a standard excess, 24/7 roadside assistance, unlimited kilometres on rentals of three days or more, and a full tank or full charge at collection. Extras such as GPS, child seats and additional drivers are priced separately.
Rates and fees quoted here are indicative
Exact figures depend on the branch and vehicle category, and the number in your booking summary is
always the number on your invoice. Contact our team for exact figures.